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Incident Report for Digistorm

Resolved

The Digistorm and Edumate engineering teams have now resolved this issue.
Posted Nov 29, 2024 - 11:04 AEST

Monitoring

A resolution has been identified and tested with a select group of schools.

Edumate will be rolling out a hotfix tonight to all remaining schools.

Digistorm will continue to monitor the performance of our systems as this update rolls out.
Posted Nov 28, 2024 - 10:46 AEST

Identified

The Digistorm and Edumate engineering teams have identified the issue and a resolution is being worked on as a priority.
Posted Nov 27, 2024 - 15:04 AEST

Investigating

The Digistorm and Edumate engineering teams are working closely on this issue. We believe a root cause has been isolated and a resolution is being worked on as a priority.
Posted Nov 27, 2024 - 09:40 AEST
This incident affected: App (Edumate App).