Resolved -
A fixed was deployed to the Authentication service however during the deployment process the Authentication server became unresponsive. The team is still investigating the cause.
Dec 4, 07:30 AEST
Resolved -
The Digistorm and Edumate engineering teams have now resolved this issue.
Nov 29, 11:04 AEST
Monitoring -
A resolution has been identified and tested with a select group of schools.
Edumate will be rolling out a hotfix tonight to all remaining schools.
Digistorm will continue to monitor the performance of our systems as this update rolls out.
Nov 28, 10:46 AEST
Identified -
The Digistorm and Edumate engineering teams have identified the issue and a resolution is being worked on as a priority.
Nov 27, 15:04 AEST
Investigating -
The Digistorm and Edumate engineering teams are working closely on this issue. We believe a root cause has been isolated and a resolution is being worked on as a priority.
Nov 27, 09:40 AEST